Main Questions and Answers
Thank you customers for visiting this website. We expect customers to learn more about Galderma and our products.
If the customer is a parent or legal guardian, please refer to Section 11 below for our policy on the collection and use of personal data from minors under the age of 18.
1. What personal data do we collect from customers and how?
register or register on the Galderma website ("General Website Registration");
Subscriptions and newsletters specifically for events, products or websites (not included in "General Website Registration" newsletters);
Rewards, contests or other promotions;
questionnaires and polls;
message boards and other interactive activities;
buy Galderma products through our online store;
Electronic cards, notifications to friends or other one-time functions;
Feedback, questions or comments through the "Contact Us" or "Ask an Expert" form;
Materials submitted in a business capacity (such as resumes, media inquiries, etc.);
Online job search (e.g. submitting a client’s resume to apply for Galderma jobs);
register a friend to participate in an event on a particular product; or
Any other requests that require the submission of personal data (e.g. customer groups, product requirements, "where to buy", etc.).
Note: Depending on the Galderma website the customer is viewing, some or more of the activities listed above may not be available. The type and amount of information to be collected for the above activities will depend on the relevant activities. The personal data we request may include: name, email address, address, telephone number (office or home), and credit card information (for those who shop online). Customers may be asked to set up a username and/or password and/or provide additional demographic information during certain events, including (i) customer's age or date of birth; (ii) gender; (iii) usage, shopping and the frequency of consumption of certain Galderma products and/or similar products; (iv) the actual situation of the customer's home or living habits; and/or (v) other information about the Galderma products the customer has purchased or the specific website the customer is visiting .
2. How do we protect the security of our customers' personal data?
Galderma takes all necessary technical and architectural measures to protect the confidentiality and security of customers' personal data collected from our website, including sensitive personal data and personal data of minors under the age of 18. These measures include, but are not limited to: (i) storing customer personal data in a secure operating environment that is not available to the public, and only accessible to authorized Galderma employees, our agents and contractors; and (ii) ) can only access the personal data held by us after confirming the identity of the registered user of the website. Please also refer to Section 4 below.
3. What is the purpose of our use of customers' personal data?
• Newsletter and Email l
• Rewards, Contests and Promotions
To participate in online rewards, contests and promotions (hereinafter referred to as "Promotions"), customers may be required to first register on the Galderma website. Information collected as part of promotional activities will be used to consider customers' eligibility, notify customers if they are winners, and/or send out prizes. If a customer is a winner, certain information about the customer (such as the customer's name and picture) may be posted on the relevant Galderma website. If minors under the age of 18 are permitted to participate in this promotion, we will first obtain parental consent if requested. For more information on promotions, please refer to the official rules and conditions published with the specific promotion.
• Market research and polling
There are two types of market research and polls conducted on the Galderma website. One is to simply request demographic and market research information (eg age, gender, family status and other preferences, etc.), and the information will not be linked to any personal information of the customer. In another situation (such as during account registration), we may collect the same data and combine it with the customer's personal data. If minors under the age of 18 are permitted to participate in market research or polls, and to collect or associate personal data, we will first obtain identifiable parental consent.
• Message boards and other interactive features
We may provide interactive features that enable customers to post or post messages, stories, pictures or drawings on our website. While we are committed to protecting all those who use and participate in these activities, we encourage customers to consider carefully distributing personal information or photos about customers in public areas, such as message boards or other platforms with online community functions. Such information may be collected and used by persons unknown to the customer. Therefore, we cannot guarantee and accept no responsibility for the security and privacy of any material posted by our customers in such public areas. Use of these features is at the customer's own risk. Please feel free to contact us if a customer requests removal of a customer's personal data from our blogs or online community forums. In some cases, we may not be able to remove a customer's personal data and we will notify the customer and why. Please note: If we choose to post an image or text message that you provide to us on these features, we may post certain information about the customer, such as a username, partial name or initials, along with the image or text message , and/or city or country of residence .
• Buy Galderma products online
• E -cards, notifications to friends or other one-time use items
Personal data (usually name and e-mail) required for e-cards, notification of friends or other one-time use functions are used on a one-time basis (for example, to send relevant communications), and we will not continue to retain them. If this category of functions is provided to minors under the age of 18, its design will require prior parental consent.
• Business related information
As with other websites, this information will be used for the purposes specified at the time of collection, namely, to transmit relevant health information to registered users, and to provide members-only privileges and access to tools. Certain tools within these information sites may allow customers to enter and display certain health information or patient information within the site. Such information is for online reference only and is not concurrently collected or held by us unless otherwise instructed.
4. What happens if the customer is unwilling to provide personal information?
If a customer chooses not to submit any personal information, the customer may not be able to participate in certain activities and personalization settings within our website, and may limit the services and special offers we can provide to the customer. For example, if a customer refuses to provide an e-mail address, the customer may not be able to receive any of our e-newsletters or register on our website. If a customer refuses to provide a credit card number, the customer may not be able to purchase products in the Galderma Online Store. Customers do not need to give any personal information if they only browse our website and learn more about our products.
5. Who and why do we disclose personal data of customers?
6. How can customers access, change or make other choices about how their personal data is used?
The following briefly outlines the choices customers have regarding our collection and use of customers' personal data.
Customers have the right to opt out of sharing their personal data with us at any time. However, if the customer makes this choice, it may limit the activities and functions that we can provide to the customer, as described in clause 4 above.
If customers do not wish to receive newsletters, announcements, or other communications and/or services from the Galderma website or brand, please do not opt-in to receive such communications or services upon registration. If a customer has previously opted in but then wishes to decline, please do not hesitate to contact us.
With each promotional email we send to our customers, we offer customers the opportunity to opt out of future promotional communications (ie opt out of emails). Customers simply follow the opt-out email procedure and instructions in the email.
Customers can view or update the personal data we collect from customers when registering on the general website at any time. Customers just need to contact us anytime.
7. The country to which the customer's personal data will be transferred and why?
Galderma is a global company, so customers' personal data may be transferred across borders, and may also be transferred to countries with different levels of privacy laws than the countries and regions where customers originally submitted personal data. Customers' personal data may also be transferred to different companies within Galderma located in different countries. Galderma will take appropriate measures to protect the security of personal data during the data transfer process and in the receiving area.
8. Data logging technology – how and why?
9. E-commerce – What is spam and where do we stand with regard to spam?
Spamming is the practice of sending unsolicited emails containing advertising or marketing-related material to customers without their consent. We do not spam emails. We use filtering software tools to protect our employees from spamming. Sending emails without consent is illegal in many countries. We will not use customer personal data (including customer e-mail) for direct marketing or follow-up communications unless the customer has given us express consent. This method is called "consent to receive messages". In addition, we will not share customers' personal data with any third parties who wish to use them for spamming purposes. The Galderma website offers customers the option to receive marketing materials by email. Every email from Galderma gives customers the option to stop receiving marketing emails at any time. If for any reason customers believe they have received spam emails from Galderma, please feel free to contact us.
10. How long do we hold the personal data of our customers?
We may store personal data that customers send us through this website in databases, such as our customer service database. Customers' personal data will be held by Galderma for a period of time reasonably necessary to take into account our need to respond to inquiries or solve problems, provide improved and new services, or comply with statutory requirements under applicable law. Therefore, we may hold the customer's personal data for a reasonable period of time after the customer stops using the Galderma service or stops using the website. When this time period expires, the customer's personal data will be deleted from all Galderma systems. Customers are reminded that we have the right to delete customers' personal data at any time. See question 6.
11. W 's policy on collecting personal data from minors using our website?
Access the personal data of the customer's children by viewing the appropriate authorization/access page. We will provide a link to this web page in the notice we send to the customer after we originally asked for the customer's consent.
Request to stop using or collecting personal data of customers' children (eg opt-out of messages). Customers may visit the opt-out message page provided on the website where the customer's child is registered, or make a request in accordance with the opt-out procedure or instructions described in the newsletter or e-mail sent to the customer's child's e-mail address.
Following the procedure in point 2 above, the customer may request that we delete the personal data of the customer's children. Opposing messages for the children of customers will delete their personal data from our records.
If the above does not provide any suitable option for the customer or the customer intends to make a different request, please: (i) review the documents we provide when the customer gives consent; or (ii) please feel free to contact us. Please ensure that the customer has the following documents for verification purposes: the customer's child's name and email address, the customer's name and email address, and the website name registered by the customer's child. If the customer allows the customer's children to register on a website or participate in other website activities provided to minors under the age of 18, the customer's children may also have the right to access, modify, or delete their personal data related to such registration or activities, That is, minors of customers may have the right to refuse to receive messages from certain functions that customers have agreed to.
12. Do we link to other third-party websites?
(This Chinese legal statement is a translation of the English version. If there is any conflict or inconsistency between the Chinese and English versions, the English version shall prevail.)